Support
A person answers.
There is no ticket queue and no chatbot. Support goes to the same address as everything else and is answered by someone who works on the product in question.
It helps enormously to include which product you are using and its version, the device and system you are on, what you expected to happen, and what happened instead. A screenshot is worth more than a paragraph. If something is reproducible, tell us the steps — we can almost always fix it from there.
- Response time
- Usually within two working days
- Languages
- English
- Your data
- Almost all of it stays on your device — see the Privacy Policy
- Deletion
- Removing a product removes its local data with it
- Refunds
- Issued by the marketplace you bought through; we will help you make the case